No Fine Print Here
Typically when people get their rental agreement they sign it and stick it in the glove compartment and won't see it again until they bring the vehicle back in. At Triangle Rent A Car we make it easy. On this page are the basic issues covered on the rental agreement. Everything from keeping the vehicle longer to what your repsonsibities are as a renter. Simply click on one of the items on the right or scroll down the page to read the information about a particular issue.
Because we value our customers so much, we have taken great care in presenting these guidelines in a clear and concise manner that isn't cluttered with industry jargon and legalese. We have no hidden rules or "surprise" guidelines. As Triangle Rent A Car is in the communication business as well as the customer service business we want to communicate to our customers information concerning our vehicles, availability, rates, qualifications to rent, options concerning additional coverages, just to name a few. It is also our responsibility to inform each customer of their responsibilities while renting. If you don't see an issue addressed on this rental guidelines page or have further questions or concerns please contact us by calling our toll free number 1-800-643-RENT (7368) or e-mail us at reservations@trianglerentacar.com.
If you want to chat live with someone now click on our chat button on the top right hand corner of this page.
No Show Policy
Reservations are valid and honored for up to two hours after the requested pick up time. If the vehicle is not picked up within two hours of the requested pick up time your reservation status will be changed to a NO SHOW. We ask that you contact Triangle Rent A Car if you need to change the pick up time of your requested vehicle to avoid any problems.
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Credit and Debit Card Use
The renter must present a credit card or debit card in their name with the appropriate available funds on the card. If a credit card or debit card is presented in someone else's name Triangle Rent A Car will not be able to rent the vehicle to you. This also applies to spouses. This policy is in place to protect the credit card or debit card holder.
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Extensions of Rental
When your contract is opened, we will ask you the expected return date and time. Once you leave our facility we ask that you contact us if the return date or time needs to be extended. Only the renter is allowed to extend an open contract.
If you choose to extend your rental, additional funds must be available on your credit card or debit card to cover the rental time requested. In the event funds are not available or a payment cannot be made a request for extension will be denied and the rental vehicle must be returned on the orginal return date and time. Cash renters must make an additional payment for deposit at a Triangle Rent A Car facility to extend.
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Our Rates and How We Charge
Triangle Rent A Car rates may vary from location to location even in the same city and state. Our rates are determined by supply, demand and market conditions. Rates quoted are only guaranteed at the time they are quoted. Our suggestion is to always make your plans early to take advantage of the best possible rate we can offer.
Triangle Rent A Car's daily charges are on a 24 hour clock. Example: If you rent the vehicle at 10:00 a.m. on a Monday and return at 10:00 a.m. the next day, which would be Tuesday, this would be considered a one day charge.
Renters are given a 59-minute grace period to return. After such time the renter would be charged an hourly rate for each hour. All items charged for by Triangle Rent A Car on a 24 hour basis include but are not limited to daily rates, collision damage waiver, supplemental liability coverage, personal accident coverage, underage renter fee, additional renter fee, etc.
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Refueling Options
All vehicles at Triangle Rent A Car are rented with a minimum of 1/4 tank of fuel. Customers must return the vehicle with a minimum of 1/4 tank. If the tank level is less than 1/4 tank the customer will be charged a premium of $4.00 to $5.00 per gallon for refueling.
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Additional Equipment for Rent
Hand Trucks for Moving $10.00 per day
Hitch $5.00 per day
DVD player $10.00 per day
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Services for the Physically Challenged
Visually Impaired: If you have a designated driver that is 21 years of age with a valid driver's license and you meet our pay method requirements there are no additional charges other than the rental fee to get you where you need to go.
Hand Controls: Upon request we can attach hand controls to certain class vehicles to give you the freedom you need to get around town. Prior notice will be needed to accommodate your needs.
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Contract Violations
Contract violations include, but are not limited to:
- Driving under the influence of intoxicants.
- Operation of the vehicle by an unauthorized driver.
- Taking the vehicle out of state or country without the permission of Triangle Rent A Car.
- Off road use of the vehicle.
- Failure to return rental vehicle by the due back date.
- Failure to pay all charges listed on contract at time of return.
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Renters Responsibilities
Renters responsibilities include but are not limited to the following:
Renters are responsible for all damages to the rental vehicle and any third party claims for liability while under a vehicle rental contract.
Renters are responsible for returning the vehicle at the designated date and time shown on the rental agreement. It is the responsibility of the renter to contact Triangle Rent A Car to extend a contract and to pay additional deposits needed to extend the contract.
It is the renters responsibility to understand what they are initialing on the rental contract. Our customer service agents are trained to explain each line item to their customer prior to having the customer inital the contract.
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Parking Tickets
The renter is responsible for paying for any and all parking tickets received while the vehicle is on contract.
Please present the parking ticket at time of return to our customer service agent. We will be glad to add the parking charge onto your contract and will forward payment to the proper authorities.
If the parking ticket is not paid for at time of return Triangle Rent A Car will forward all invoices for parking tickets to the customer for payment.
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Airport Service
Airport pickup service is limited to the Raleigh/Durham Airport; Piedmont Triad Airport; Charlotte Douglas Airport; Wilmington, NC Airport and Myrtle Beach, SC Airport. Customer must call the location when they arrive informing agent of terminal location.
Customer must return the vehicle to the renting location during hours of operation.
Customer will be shuttled to the airport.
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Age Requirements
Minimum Age: 21
Age 21 to 24 - Surcharge of $15.00 applies per day.
Renters between the age of 21 and 24 must have full personal liability and collision coverage that will transfer to the rented vehicle. This coverage must be verified by one of our customer service agents prior to making a reservation. Underage renters are restricted from renting certain models of vehicles. Contact us if you have any questions.
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Additional Drivers
Additional drivers permitted.
A surcharge of $ 10.00 applies per day (per additional driver)
Minimum Age for Additional Drivers: 21
Additional drivers are considered additional renters. Additional renters driver's license must be presented at time of rental. No additional renter may be added to a contract over the telephone. Photo copy or fax copy of a driver's license will NOT be accepted. Fee for additional renter is $10.00 per day. Additional renters must be 21 years of age with a valid driver's license. Additional renters under the age of 25 must have personal liability and collision coverage that will transfer to the rented vehicle and must pay a $15.00 per day charge for underage renter. Coverage must be verified prior to rental.
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Driving Area Restrictions
Our unlimited mileage rates are offered for travel East of the Mississippi River only. Travel to Mexico is prohibited. You must contact us via email or phone to receive a quote for travel West of the Mississippi River.
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Deposit Requirements
Renters are required to leave a deposit along with the estimated amount of the rental at time of pickup.
Cash, Debit Card and Underage Renters are required call 800-643-7368 for a guaranteed reservation. You may view availability and pricing on line only.
Debit card customers 25 years of age or older are required to have personal liability coverage that transfers to the rental vehicle. This coverage must be verified prior to making a reservation. Customers are required to have collision protection on the rented vehicle. Customers may use their personal coverage, have collision coverage added to their personal policy or opt to purchase our collision damage waiver.
Cash renters must first be qualified to rent on a cash basis prior to making a reservation. The following requirements must be met and verified: 1. Employment at the same place of business for the last six months. 2. Must present current phone and utility bill to establish residence. 3. Personal liability insurance that will transfer to the rented vehicle. 4. Collision protection on the rented vehicle. Customers may use their personal coverage, have collision coverage added to their personal policy or opt to purchase our collision damage waiver. 5. Checking or savings account in your name. 6. Estimated amount of the rental plus a $150.00 deposit in cash at time of rental.
Cash renters should go by the local office to complete a cash application. Cash renters are restricted from renting certain model vehicles. Contact us if you have any questions.
The following are accepted for deposit:
- Debit Card, VISA, Master Card, AMEX
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Payment Methods
Triangle Rent A Car accepts the following methods of payment:
- Cash, Debit Card, VISA, Master Card, AMEX, Discover, Diners Club, Cash Deposit Rental
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Insurance Policies and Surcharges
We at Triangle Rent A Car encourage you to contact your insurance carrier and inquire if your personal policy will cover you in a rental vehicle. Make sure you inform your agent the type of vehicle you will be renting and how long you will be renting. It makes a difference.
Know what you need before you arrive. Triangle Rent A Car does not require renters to purchase any additional coverages. Triangle Rent A Car does require that all renters have collision protection on the rented vehicle. Customers may use their personal coverage, have collision coverage added to their personal policy, use the collision coverage offered on their credit card or opt to purchase our collision damage waiver.
Underage Renters are required to have their own personal liability and collision coverage that will transfer to the rental vehicle in order to qualify. Our optional coverages cannot be purchased in place of having your own personal coverage. However they may be purchased in addition to your personal coverage.
Debit Card renters 25 years of age and older and Cash Renters are required to have personal liability coverage that will transfer to the rental vehicle. Renters are required to have collision protection on the rental vehicle. Renters may use their own personal coverage, have collision coverage added to their personal policy or opt to purchase our collision damage waiver.
Credit Card Renters 25 years of age or older are required to have collision protection on the vehicle. Customers may use their personal coverage, have collision coverage added to their personal policy, use the collision coverage offered on their credit card or opt to purchase our collision damage waiver.
Credit Card Collision Coverage: Many credit card companies offer collision coverage benefits with their card. As in many types of coverage there are limitations. The length of the rental, purpose of the rental and the vehicle being rented would determine your coverage. Again we suggest that you never assume and encourage you to call the 800 number on your credit card to verify your coverage.
Supplemental liability coverage offered by Triangle Rent A Car may not be purchased to enable a renter to meet a qualifying requirement for liability. It may be purchased as additional coverage after meeting the requirement.
Collision Damage Coverage #1 :: $18.99 per day
CDW #1 for Compact, Midsize, Full-size, Premium 1, Premium 2 and Sport.
Covers damage only to the exterior of the rented vehicle. The collision Damage Coverage offered by Triangle Rent A Car is not insurance. It is an option that relieves the renter of financial responsibility if the vehicle is damaged while on contract.
If accepted by the renter and barring any violation of the rental agreements terms and conditions, Triangle agrees to waive its right to collect for damages or losses sustained by the vehicle, loss of use of the vehicle and administrative charges.
Collision Damage Coverage is void if the vehicle is not returned by the due back date and if the contract is not paid in full at time of return.
Underage Fee 21-24 :: $15.00 per day
Underage renters are between the ages of 21 and 24. Underage renters must have full personal liability and collision coverage that will transfer to the rented vehicle. This coverage must be verified by one of our customer service agents prior to making a reservation.
Supplemental Liability Coverage :: $10.95 per day
Supplemental Liability Coverage offers excess automobile liability coverage to renters and all authorized renters of the rental vehicle. This protection is for third party bodily injury and property damage claims. If accepted by the renter and barring any violations of the rental agreements terms, the coverage will pay third party damages up to $1,000,000.00 providing the renter is found to be at fault. Supplemental Liability Coverage is void if the vehicle is not returned by the due back date and if the contract is not paid in full at time of return.
Collision Damage Coverage #2 :: $21.99 per day
CDW #2 for Luxury, Convertible, Cargo Van, Pick-up Trucks, all Suv's, 7, 12 and 15 Passenger Vans.
Covers damage only to the exterior of the rented vehicle. The Collision Damage Coverage offered by Triangle Rent A Car is not insurance. It is an option that relieves renters of financial responsibility if the vehicle is damaged while on contract.
If accepted by the renter and barring any violation of the rental agreements terms and conditions, Triangle agrees to waive its right to collect for damages for losses sustained by the vehicle, loss of use and administrative fee.
Collision Damage Coverage is void if the vehicle is not returned by the due back date and if the contract is not paid in full at time of return.
Personal Accident Coverage #1 :: $5.00 per day
PAI #1 covers Compact, Midsize, Full-size, Premium 1, Premium 2, Sport, PT Cruiser, Luxury, Convertible, Cargo Van, Pick-up Trucks and Stakebed Trucks.
Personal Accident Coverage provides both the renter and passengers of the rental vehicle with an accident death benefit and coverage for certain medical expenses resulting from an accident while occupying the rental vehicle.
It provides limited coverage of death or bodily injury caused directly by a covered accident barring any violations of the rental agreements terms.
Personal Accident Coverage is void if the vehicle is not returned by the due back date and if the contract is not paid in full at time of return.
Personal Accident Coverage #2 :: $11.00 per day
PAI #2 covers all Suv's, 7, 12 and 15 Passenger Vans.
Personal Accident Coverage provides both the renter and passengers of the rental vehicle with an accident death benefit and coverage for certain medical expenses resulting from an accident while occupying the rental vehicle.
It provides limited coverage of death or bodily injury caused directly by a covered accident barring any violations of the rental agreements terms.
Personal Accident Coverage is void if the vehicle is not returned by the due back date and if the contract is not paid in full at time of return.
Collision Damage Coverage #3 :: $29.99 per day
CDW #3 for 15 Foot Box Truck and Stakebed Truck.
Covers damage only to the exterior of the rented vehicle with the exception of the cargo box on the 15 foot box truck. The Collision Damage Coverage offered by Triangle Rent A Car is not insurance. It is an option that relieves renters of financial responsibility if the vehicle is damaged while on contract.
If accepted by the renter and barring any violations of the rental agreements terms and conditions, Triangle agrees to waive its right to collect for damages for losses sustained by the vehicle, loss of use and administrative fee.
Collision Damage Coverage is void if the vehicle is not returned by the due back and if the contract is not paid in full at time of return.
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